Privacy & Return Policy
At LTE-HUB GLOBAL SERVICES, we value your privacy and are committed to providing a seamless shopping experience. This document outlines our policies regarding your privacy and the process for returning products purchased from us. By using our website and services, you agree to the terms outlined below.
Privacy Policy
1. Information We Collect
We collect personal and non-personal information when you interact with our website. This may include:
- Personal Information: Name, email address, phone number, shipping address, billing address, and payment details.
- Non-Personal Information: Browser type, IP address, device information, pages viewed, and usage data.
2. How We Use Your Information
We use your information for the following purposes:
- To process orders and fulfill your purchases.
- To improve our website and services.
- To send transactional emails, such as order confirmations and shipping updates.
- To send promotional or marketing communications (you may opt out at any time).
- To comply with legal obligations and protect our rights.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in processing payments, shipping products, and improving your experience. We may also share your information when required by law or to protect our rights.
4. Data Security
We implement security measures to safeguard your personal information. However, no data transmission over the internet is completely secure. We cannot guarantee the security of your data.
5. Your Rights
You have the right to access, correct, and delete your personal information. You may also opt-out of marketing communications. To exercise these rights, please contact us at ltehubonline@gmail.com.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience. These technologies help us track website usage, improve functionality, and personalize your experience.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please check back periodically for updates.
Return Policy
1. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return most items within 3 – 7 days from the date of delivery for a full refund or exchange.
2. Conditions for Returns
To be eligible for a return:
- Items must be unused, unopened, and in the same condition as when you received them.
- Items must be returned in their original packaging with all tags and labels attached.
3. How to Initiate a Return
To return an item, please follow these steps:
- Contact our customer service team at info@ltehub.com.ng or ltehubglobalservices@gmail.com / 08063869556 or 09117841152 to request a Return Authorization Number (RAN).
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Pack the item securely with the original packaging and include a copy of your receipt or proof of purchase.
- Ship the item back to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please note, shipping costs are non-refundable. Refunds usually take 7 – 14 business days from the day of approval.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact our customer service team to initiate the process. You may be required to return the original item before the exchange can be processed.
6. Defective or Damaged Items
If you receive a damaged or defective item, please contact us immediately at info@ltehub.com.ng, ltehubglobalservices@gmail.com with a description and photographic evidence of the issue. We will arrange a return, exchange, or full refund, depending on the situation.
7. Non-Returnable Items
The following items are non-returnable:
- Downloadable software
- Personalized or custom-made products
- Items marked as final sale
8. Late or Missing Refunds
If you haven’t received your refund after processing time, please check with your bank or credit card company. If the issue persists, feel free to contact us at Ltehubglobalservices@gmail.com.
9. International Returns
For returns from international orders, the return shipping cost is the responsibility of the customer. Customs duties and taxes are non-refundable.